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TERMS AND CONDITIONS Re-Connect
1. Applicability
a. These terms apply to all current and future offers, agreements, and other legally binding actions involving RE-Connect (registered with the Chamber of Commerce under number 166376) or its owner(s)/director(s), referred to as “J.J.P.M. Willems” below, as well as any resulting outcomes.
b. Any deviations from these general terms and conditions are only valid if explicitly
and mutually agreed upon in writing. The client cannot infer any rights for future agreements from such agreed-upon deviations.
c. Other general terms, including those of the patient/client, regardless of how they are stated or referred to, do not apply to the legal relationship between the parties and are explicitly rejected beforehand.
2. Definitions
In this agreement, the following terms have the following meanings:
a. Healthcare Provider: therapist (individual or entity)
b. Agreement: concluded (treatment) agreement between the healthcare provider and the patient/client
c. Parties: Healthcare Provider and patient/client (also referred to as counterparty)
3. Acceptance of Assignments
All offers from the healthcare provider are not final and can be withdrawn, even if a time limit is given. Verbal offers are only valid if confirmed in writing by the healthcare provider.
An agreement is reached when the patient/client either accepts the price in writing or confirms it verbally. If the patient/client wants to make changes, the agreement only starts when the healthcare provider agrees to those changes in writing.
It can be offered as either a single treatment/session or in a pathway form.
The following services are offered at Re-Connect (also known as Qi Sparkle):
4. Duration of Agreement and Termination
a. The agreement between the parties remains valid for the duration specified in the treatment plan or for a single session, unless otherwise stated. When the agreed period expires, the agreement may be extended through mutual agreement between both parties (implicitly included).
b. Each party has the right to terminate the agreement immediately by registered letter. They can do this without losing the right to ask for money to cover costs, damages, and interest, if:
c. Any right of set-off by the patient/client against any claim of the healthcare provider is explicitly excluded. The healthcare provider has the right and authority at all times to set off any claims it has against the patient/client with any claims the patient/client has against the healthcare provider.
5. Cancellation Policy
a. Appointments must be cancelled at least 48 hours before the scheduled appointment.
b. The following cancellation conditions apply:
6. Confidentiality, Record Keeping, and Right of Access.
a. The healthcare provider must keep all information concerning the patient/client obtained during treatment sessions confidential. The healthcare provider is only allowed to share it with third parties if they have to by law or if the patient/client has given permission to do so.
b. The healthcare provider must take all necessary precautions to ensure that their employees and any third party involved in the provision of treatments keep patient/client information confidential, as described in paragraph 1.
-Privacy and Data Protection (Curaçao)
Re-Connect acts in accordance with the Landsverordening bescherming persoonsgegevens (OJ 2010, no. 84). Personal data are used only for the purpose for which they are provided and are kept in a secure system. Data will not be kept longer than necessary and will not be shared with third parties without the client’s consent, unless required by law.
7. Force Majeure
If the healthcare provider is unable to fulfil or fulfil in a timely or proper manner, its obligations due to reasons beyond its control, including but not limited to disruptions in the regular course of business within the organization of the healthcare provider, illness of the personnel responsible for carrying out the agreement, etc., the obligations of the healthcare provider will be suspended until it is able to fulfil those obligations
8. Invoicing and Payment
a. All prices and fees are in ANG or Euros, depending on the location/country where the services and treatment sessions are provided. All prices include OB/VAT (sales tax) unless stated otherwise.
b. Services and treatment sessions for private patients/clients must be paid directly to the healthcare provider upon receipt of an invoice after the service.
c. Services provided for patients/clients who are not private individuals and represent an organization or entity or who are receiving treatment through insurance plans, will be invoiced by the healthcare provider as agreed upon.
d. Invoicing is based on the rates and quantities of services agreed upon between the parties at the start of the service provision.
e. For clients who enrol in an ACT-like-you program, special coaching courses, agreed-upon freelance assignments between the client and the healthcare provider, or register for an event organized by the healthcare provider, payment must be made to the healthcare provider within 10 days of the invoice date, unless otherwise agreed upon in writing, with no right to offset.
f. If one or more cost elements increase after the date of the agreement, the healthcare provider is entitled to adjust the agreed price accordingly.
g. The healthcare provider is entitle to raise the agreed price/fee annually.
h. If it concerns a treatment- or coaching trajectory, both parties can agree in writing to payment in instalments over an agreed-upon period.
i. If the payment deadline is exceeded, the patient/client is considered in default without the need for formal notice. The healthcare provider is entitled to suspend their service obligations starting from the date the payment deadline has passed.
The healthcare provider will promptly notify the patient/client of this service suspension. From the aforementioned date, the patient/client is liable for the statutory interest on the outstanding amount. Additionally, all extrajudicial collection costs are to be borne by the patient/client. These collection costs include expenses related to lawyers, bailiffs, and collection agencies, calculated under prevailing or customary rates.
9. Liability
a. The healthcare provider is required to make an effort while providing their services and is obligated to do their best or make a reasonable attempt to fulfill their duties or responsibilities.
b. The service provider does not provide any (medical) guarantee and is not liable for physical or psychological (medical) complications that occur during or after the provision of the service, unless these complications are the result of gross negligence by the service provider.
The client is aware that coaching is not therapy and is not a substitute for professional medical care. For medical questions or problems, the client is always advised to consult a general practitioner or specialist. In life-threatening situations, the service provider always advises calling the emergency number of the respective country. Since Re-Connect operates internationally, it is the client’s responsibility to find this out themselves.
The service provider may assume that the client voluntarily uses the services offered. By using the services of the service provider, the client acknowledges that they are participating voluntarily and releases the service provider from liability for complications that are not the result of gross negligence by the service provider.
c. The healthcare provider is not liable in any way for consequential or secondary damages.
d. The healthcare provider cannot be held responsible for damage or harm resulting from the patient/client not properly following oral or written advice from the healthcare provider.
-Proof of Agreement
The service provider points out the general terms and conditions, the intake form, or the waiver to the client. If the client has received the waiver document digitally but has not signed it, by using the service, they automatically agree to the general terms and conditions and waiver clauses. The client acknowledges that they voluntarily use the services offered and is aware that providing accurate information about allergies and physical or mental problems is essential. The service provider is not liable for complications arising from the client’s failure to provide accurate information.
-Advice in Case of Doubt
The client is advised to consult with their healthcare providers if they have any doubts about mental, emotional, or physical complaints, especially if they are already under the care of a specialist or general practitioner. This is to ensure that the use of Re-Connect’s services does not interfere with ongoing treatments. If the client does not provide information about such complaints, Re-Connect may assume that the client knows what is and is not possible and that the services offered will not negatively impact existing treatments. For example:
– If the client is already undergoing psychological treatment and also wants to undergo a systemic constellation, it is important to consult with the psychologist to prevent conflicting treatments.
– If the client is already undergoing physiotherapy treatments and also wants to undergo shiatsu treatments, it is important to consult with the physiotherapist to prevent conflicting treatments.
e. The healthcare provider’s responsibility for any harm caused by the services they offer, possibly with the help of non-employees, is restricted to covering the expenses of treatment.
f. In all cases, the liability of the healthcare provider is limited to the amount invoiced to the patient/client, or to a maximum of the amount covered by the healthcare provider’s liability insurance.
g. The healthcare provider is not liable in any way for the quality and composition of the aids, supplements, medications, etc., recommended to the client/patient.
h. Re-Connect (operating under trade name Qi Sparkle) is not liable for any loss, theft, or damage of personal belongings brought by the client to the practice.
-Admission and Eligibility
At Re-Connect ( and trade name Qi Sparkle), we strive to provide a safe and supportive environment for all of our clients. However, we reserve the right to refuse participation in workshops, trainings or other services if we feel that a client is not suitable to participate or undergo it. This may be based on, but is not limited to, physical, mental or emotional reasons.
In addition, we reserve the right to give advice when in doubt about a client’s suitability for certain services. We do this to ensure the safety and well-being of both the client and this concerns the other participants.
-Complaints Procedure (Curaçao)
Re-Connect has an internal complaints procedure. Complaints about services can be submitted in writing via info@reconnect-curacao.com. Within 14 days of receiving the complaint, the client will receive a substantive response. If the complaint is not handled satisfactorily, the client may apply to a recognized complaints committee, in accordance with the Landsverordening Kwaliteit in de Zorg (LKZ).
10. Applicable Law and Disputes
a. The healthcare provider’s services are subject to the laws and regulations of Curacao.
b. In any disputes related to the healthcare provider’s services, only the court has the authority to hear and resolve the dispute. In case of a dispute, only the Court of First Instance of Curaçao shall have jurisdiction to hear the difference.
11. Website Disclaimer
The information provided on this website is not intended as a personalized treatment plan for visitors. No rights can be derived from the displayed content, and the website owner is not liable for any damage directly or indirectly resulting from the information on this website. For personalized treatment and medical advice, visitors are advised to consult a regular physician. The treatments offered on this website are considered alternative and/or complementary care and do not replace the diagnosis, care, and/or treatment provided by regular healthcare professionals. The content of this website is protected by copyright, and cannot be used or copied without the owner’s permission.
12. Guarantee
At Re-Connect ( and trade name Qi Sparkle) we strive to provide the best possible care and guidance. However, due to the nature of alternative therapies such as Shiatsu, Touch for Health, various yoga forms, retreats, workshops/ online trainings , master classes and coaching, we cannot guarantee results. The effectiveness of these treatments/ activities/ workshops/ master classes, retreats and coaching may vary from person to person and situation to situation. By using our services, the client acknowledges and accepts that results may vary and no guarantee is given.
Right of Withdrawal
-E-health Coaching Modules (online, immediately accessible)
Right of withdrawal excluded – digital content
The e-health coaching modules are delivered as digital content not supplied on a tangible medium.
By explicitly agreeing to immediate delivery and waiving the right of withdrawal at the time of purchase, the right of withdrawal lapses once the delivery has started.
-Online Coaching, Yoga, Workshops, and Trainings (live or on-demand)
Right of withdrawal excluded – digital services
For online coaching, yoga, workshops, and trainings that are delivered or started immediately after purchase, the right of withdrawal does not apply, provided the consumer has explicitly agreed to the immediate execution of the service and has acknowledged the waiver of the right of withdrawal.
-Coaching, Shiatsu, Massage, Touch for Health, Yoga – On Location
Right of withdrawal excluded – services on a specific date
For services scheduled on a specific date or time (such as coaching, massage, shiatsu, yoga, or workshops on location), the right of withdrawal is excluded in accordance with the law. Cancellation is possible under the cancellation terms outlined in these general terms and conditions.
-Workshops, Trainings, and Retreats On Location
Right of withdrawal excluded – leisure activities on a fixed date
Participation in workshops, trainings, and retreats that take place on a specific date or during a specific period is not subject to the right of withdrawal. These services fall under leisure activities provided on a specific date.
13. Damage & Theft
Re-Connect (operating under the trade name Qi Sparkle) has the right to seek compensation from the client for any damage caused to furniture, equipment, or products owned by the healthcare provider. Theft incidents will be reported to the police.
14. Proper Conduct
The client should behave properly in the practice according to generally accepted norms. If the client continues to exhibit improper behavior after repeated warnings, Re-Connect Qi Sparkle has the right to refuse the client access to the practice/clinic without giving a reason.
15. Modification of Terms
Re-Connect(trade name Qi Sparkle) reserves the right to modify these terms and conditions. Changes will be announced at least 14 days before they take effect via the website or by e-mail. If the client does not object within this period, he/she is deemed to have agreed to the modified terms and conditions.
