Terms and conditions

TERMS AND CONDITIONS Re-Connect

1. Applicability
a. These terms apply to all current and future offers, agreements, and other legally binding actions involving RE-Connect (registered with the Chamber of Commerce under number 166376) or its owner(s)/director(s), referred to as “J.J.P.M. Willems” below, as well as any resulting outcomes.

b. Any deviations from these general terms and conditions are only valid if explicitly
and mutually agreed upon in writing. The client cannot infer any rights for future agreements from such agreed-upon deviations.

c. Other general terms, including those of the patient/client, regardless of how they are stated or referred to, do not apply to the legal relationship between the parties and are explicitly rejected beforehand.

2. Definitions
In this agreement, the following terms have the following meanings:

a. Healthcare Provider: therapist (individual or entity)

b. Agreement: concluded (treatment) agreement between the healthcare provider and the patient/client

c. Parties: Healthcare Provider and patient/client (also referred to as counterparty)

3. Acceptance of Assignments
All offers from the healthcare provider are not final and can be withdrawn, even if a time limit is given. Verbal offers are only valid if confirmed in writing by the healthcare provider.
An agreement is reached when the patient/client either accepts the price in writing or confirms it verbally. If the patient/client wants to make changes, the agreement only starts when the healthcare provider agrees to those changes in writing.
An agreement may involve both a single treatment session and a series of treatment sessions.

4. Duration of Agreement and Termination
a. The agreement between the parties remains valid for the duration specified in the treatment plan or for a single session, unless otherwise stated. When the agreed period expires, the agreement may be extended through mutual agreement between both parties (implicitly included).

b. Each party has the right to terminate the agreement immediately by registered letter. They can do this without losing the right to ask for money to cover costs, damages, and interest, if:

• The other party fails to fulfil one or more obligations and neglects to meet them within a specified period set in a registered letter unless the defaults are of such nature or insignificance that they do not justify termination.
• If the other party asks for bankruptcy or has payments suspended, or if actions are taken that show they’re stopping their business.

c. Any right of set-off by the patient/client against any claim of the healthcare provider is explicitly excluded. The healthcare provider has the right and authority at all times to set off any claims it has against the patient/client with any claims the patient/client has against the healthcare provider.

5. Cancellation Policy
a. Appointments must be cancelled at least 48 hours before the scheduled appointment.

b. The following cancellation conditions apply:

• If cancelled up to 48 hours prior the appointment, the patient/client incurs no costs.
• If cancelled 24 hours before the scheduled appointment, the patient/client is liable for 50% of the appointment fee.
• If cancelled within 24 hours before the scheduled appointment, the patient/clientwill be charged the full appointment fee.
• If an appointment is rescheduled at the request of the patient/client to a later date,
  the patient/client won’t be charged if they do it before 48 hours before the scheduled appointment.
• If the appointment is rescheduled or cancelled within 48 hours, the
  patient/client incurs 50% of the appointment fee. If the appointment is cancelled or
  rescheduled within 24 hours, the patient/client has to pay the full amount of the fee.

• For registrations in ACT-like-you programs and events organized by the healthcare provider, a 50% refund is possible if canceled up to 7 days before the start. No refund will be issued for cancellations made less than 7 days before the event.

• If a client/patient fails to cancel an appointment within the time slots provided above, the healthcare provider has the right to charge for the service(s) in full and also claim any additional costs incurred.
• The healthcare provider has the right to reschedule an appointment within reason.

6. Confidentiality, Record Keeping, and Right of Access.
a. The healthcare provider must keep all information concerning the patient/client obtained during treatment sessions confidential. The healthcare provider is only allowed to share it with third parties if they have to by law or if the patient/client has given permission to do so.

b. The healthcare provider must take all necessary precautions to ensure that their employees and any third party involved in the provision of treatments keep patient/client information confidential, as described in paragraph 1.

c. When requested by the patient/client, the healthcare provider must provide the treatment reports and treatment plans following the General Data Protection Regulation rules.

7. Force Majeure
If the healthcare provider is unable to fulfil or fulfil in a timely or proper manner, its obligations due to reasons beyond its control, including but not limited to disruptions in the regular course of business within the organization of the healthcare provider, illness of the personnel responsible for carrying out the agreement, etc., the obligations of the healthcare provider will be suspended until it is able to fulfil those obligations

8. Invoicing and Payment
a. All prices and fees are in ANG or Euros, depending on the location/country where the services and treatment sessions are provided. All prices include OB/VAT (sales tax) unless stated otherwise.

b. Services and treatment sessions for private patients/clients must be paid directly to the healthcare provider upon receipt of an invoice after the service.

c. Services provided for patients/clients who are not private individuals and represent an organization or entity or who are receiving treatment through insurance plans, will be invoiced by the healthcare provider as agreed upon.

d. Invoicing is based on the rates and quantities of services agreed upon between the parties at the start of the service provision.

e. For clients who enrol in an ACT-like-you program, special coaching courses, agreed-upon freelance assignments between the client and the healthcare provider, or register for an event organized by the healthcare provider, payment must be made to the healthcare provider within 10 days of the invoice date, unless otherwise agreed upon in writing, with no right to offset.

f. If one or more cost elements increase after the date of the agreement, the healthcare provider is entitled to adjust the agreed price accordingly.

g. The healthcare provider is entitle to raise the agreed price/fee annually.

h. If it concerns a treatment- or coaching trajectory, both parties can agree in writing to payment in instalments over an agreed-upon period.

i. If the payment deadline is exceeded, the patient/client is considered in default without the need for formal notice. The healthcare provider is entitled to suspend their service obligations starting from the date the payment deadline has passed.
The healthcare provider will promptly notify the patient/client of this service suspension. From the aforementioned date, the patient/client is liable for the statutory interest on the outstanding amount. Additionally, all extrajudicial collection costs are to be borne by the patient/client. These collection costs include expenses related to lawyers, bailiffs, and collection agencies, calculated under prevailing or customary rates.

9. Liability
a.The healthcare provider is required to make an effort while providing their services and is obligated to do their best or make a reasonable attempt to fulfill their duties or responsibilities.

b. The healthcare provider does not provide any (medical) guarantee, nor is liable in any way for medical complications or any issues that may arise during or after providing services to the patient/client unless these issues result from a significant error or negligence on the part of the healthcare provider.

c. The healthcare provider is not liable in any way for consequential or secondary damages.

d. The healthcare provider cannot be held responsible for damage or harm resulting from the patient/client not properly following oral or written advice from the healthcare provider.

e. The healthcare provider’s responsibility for any harm caused by the services they offer, possibly with the help of non-employees, is restricted to covering the expenses of treatment.

f. In all cases, the liability of the healthcare provider is limited to the amount invoiced to the patient/client, or to a maximum of the amount covered by the healthcare provider’s liability insurance.

g. The healthcare provider is not liable in any way for the quality and composition of the aids, supplements, medications, etc., recommended to the client/patient.

h. Re-Connect (operating under trade names Qi Sparkle/ACT Like You) is not liable for any loss, theft, or damage of personal belongings brought by the client to the practice.

10. Applicable Law and Disputes
a. The healthcare provider’s services are subject to the laws and regulations of Curacao.

b. In any disputes related to the healthcare provider’s services, only the court has the authority to hear and resolve the dispute.

11. Website Disclaimer
The information provided on this website is not intended as a personalized treatment plan for visitors. No rights can be derived from the displayed content, and the website owner is not liable for any damage directly or indirectly resulting from the information on this website. For personalized treatment and medical advice, visitors are advised to consult a regular physician. The treatments offered on this website are considered alternative and/or complementary care and do not replace the diagnosis, care, and/or treatment provided by regular healthcare professionals. The content of this website is protected by copyright, and cannot be used or copied without the owner’s permission.

12. Guarantee
Re-Connect (operating under trade names Qi Sparkle/ACT Like You) offers clients a 3-day guarantee on their treatment(s). However, this guarantee becomes void if: the client undergoes other treatments following a treatment session provided by the healthcare provider that could impact the treatment outcome, the client neglects home care advice, the client fails to seek medical assistance within five working days, preferably sooner, or if the client does not properly use or care for products like ear seeds/pionex patches as instructed.

13. Damage & Theft
Re-Connect (operating under the trade names Qi Sparkle/ACT Like You) has the right to seek compensation from the client for any damage caused to furniture, equipment, or products owned by the healthcare provider. Theft incidents will be reported to the police.

14. Proper Conduct
The client should behave properly in the practice according to generally accepted norms. If the client continues to exhibit improper behavior after repeated warnings, Re-Connect Qi Sparkle has the right to refuse the client access to the practice/clinic without giving a reason.